Last updated: 8 October 2026 · Version 2.0

Terms of Service

These terms are between you — the parent, legal guardian or other authorised adult configuring Gulino — and GULO GULO SRL. We have tried to write them so you can actually read them. Nothing here removes rights the law gives you and does not let us take away.

1. Who we are

2. What Gulino is

Gulino is software that helps a parent or legal guardian configure a simpler, child-first experience on a compatible Android phone. You choose the people, apps and tools that appear; the child uses what you chose.

Gulino is not an emergency service, a telecommunications carrier, a medical alert service, a bank or payment provider, an antivirus or security guarantee, or a substitute for appropriate adult supervision. Payment for a Gulino subscription is handled by Google Play.

3. Who may use it

You may configure Gulino for a child only if you are that child's parent or legal guardian, or you otherwise have the legal authority to configure that device for that child's use.

Gulino must not be used to control a person's device without the authority to do so. If you do not have that authority, you may not use Gulino for that device.

The child is not a party to these terms. We do not ask a child to accept them.

4. Licence

We grant you a personal, limited, non-exclusive, non-transferable licence to use Gulino for your household, subject to these terms, the terms of the app store you obtained it from, and applicable law. The licence runs for as long as you have an active free trial or paid subscription (see section 14, which also explains what keeps working when it ends). You may not resell it, rent it out or attempt to derive its source beyond what the law permits.

5. Compatible devices

Android differs between versions and between manufacturers. Features depend on the device, its Android version, the manufacturer's own software, the permissions granted and how the device was set up. We do not promise that Gulino works identically, or at all, on every Android phone.

6. Child Mode and Parent Mode

Parent Mode is where configuration happens, and it sits behind the Parent PIN, which is checked on the phone itself. Your Parent account protects account and cloud features, such as recovering a forgotten PIN; signing in with it does not open Parent Mode by itself, and only a Parent account connected to that phone's Gulino setup can sign in on it. Keeping the PIN and your account credentials private is your responsibility. A child who learns the PIN can change the configuration.

You can leave Child Mode from Parent Mode at any time and return the phone to normal use. There is no lock-in. That stays true when a free trial or subscription ends or a payment fails.

7. Standard Protection

Gulino uses Standard Protection. Gulino changes the child-facing experience on an ordinary phone, but the phone's own system still controls parts of the device and some system screens may remain reachable.

Standard Protection is removable through the phone's normal settings, with or without the Parent PIN or the Parent account. Clearing Gulino's app data removes the local Gulino setup on that phone; uninstalling and reinstalling Gulino means setting the phone up again. Neither deletes your Parent account nor cancels a subscription.

It is not presented as impossible to bypass, and we make no such claim.

8. Calls and messages

Gulino directs calls and messages to the people you approved, using the phone's own calling and messaging. It is not a carrier and does not deliver anything itself. We do not guarantee that any call or message will be delivered, delivered on time, or received. A working SIM or eSIM, an active mobile plan and coverage are required, and your carrier's charges are yours to pay.

9. Approved applications

You decide which supported apps appear through Gulino. Those apps are made by other people. They have their own terms and privacy practices, may show their own content, notifications and advertising, may offer accounts and purchases, and may change at any time without telling us.

Approving an app in Gulino does not put that app under Gulino's control. Please look at an app before you approve it for your child.

10. SOS

SOS is assistive software. It attempts to message and call the contacts you configured and to include a location if the phone has one. It is not an emergency service, we do not operate a monitoring centre, and nobody at Gulino is alerted when it is used.

We do not guarantee that an SOS message or call will be sent, delivered, answered or acted upon, or that a location will be available or accurate. SOS depends on the phone, its permissions, its battery, network coverage and the contact details you configured. Keep another emergency plan — Safety explains how.

11. Location

Location comes from the phone and can be approximate, out of date, delayed or unavailable. A position shown in a message is not a guarantee of where anyone is.

12. Your data

What we do with personal data is set out in the Privacy Notice, which forms part of your relationship with us. In short: we keep as much as possible on the phone, and Gulino uses no analytics or advertising services and keeps no location history.

Your Parent account is created with an email address and a password. The Parent PIN is separate: it is created on the phone after you sign in, stays on the phone and is not sent to us. Signing in depends on our authentication provider being available and on you keeping access to your email address and password.

Most child configuration is stored only on the phone. A limited amount of Parent account and service information is stored in the cloud; the Privacy Notice sets out the full detail. If Gulino is uninstalled, its data is cleared or the phone is reset, the local settings are removed with it and may need to be configured again. Your Parent account still exists, but signing in restores the account, not the phone's settings. This is intended behaviour, not a backup failure.

You may delete your Parent account in the app (Parent Mode → Account & Security → Delete account, after confirming your identity with your password) or by email as described at gulino.app/account-deletion. Records that the law requires us to keep may be retained after deletion, as described in the Privacy Notice. Deleting your Parent account does not cancel a Google Play subscription; cancel it in Google Play as described in section 15.

13. Updates

We provide updates, including security updates, for as long as you can reasonably expect for a service of this kind. Updates may change how features work. If we materially remove or reduce a feature, we will tell you, and where the law gives you a right to end the agreement or seek a remedy because of it, that right stands.

14. Price and subscription

Gulino is a paid service, offered as an annual subscription that renews automatically. You subscribe in the app through Google Play's billing system, with the Google account signed in to Google Play on that phone. The subscription is linked to the Gulino Parent account you are signed in to when you subscribe.

• Price. The price and the billing period are shown in Google Play, in your local currency, before you confirm the purchase. Local prices, and how taxes are shown and charged, are as Google Play presents them for your country. You are charged only what Google Play showed you and you accepted.
• Free trial. Where Google Play offers it, an eligible new subscriber can start with a 14-day free trial. Google Play decides who is eligible, and the plan screen shows a trial only when Google Play offers one to you. Google Play asks for a payment method to start a trial. Unless you cancel before the trial ends, the annual subscription starts automatically when it ends and Google Play charges the annual price shown to you. If you cancel during the trial, you are not charged.
• Automatic renewal. The subscription renews automatically each year, and Google Play charges your payment method, unless you cancel before the renewal date.
• Cancelling. You can cancel at any time in Google Play (see section 15). Cancelling stops future renewals. Your access continues until the end of the period you have already paid for, or until the end of the free trial.
• Price changes. If the price of your subscription changes, the change follows Google Play's rules and applicable law, including any notice and any agreement from you that they require.
• Payment. Google Play processes the payment under Google's own terms. Gulino never receives your card or bank details.

When a trial or subscription ends, or a payment fails. Starting Child Mode needs an active free trial or subscription, including any grace period Google Play gives while it retries a payment. A Child Mode session that is already running is not cut off: the child keeps the people, apps and SOS you configured. Whatever the state of your subscription, you can always open Parent Mode with your Parent PIN, exit Child Mode, use SOS, read these documents and delete your account.

15. Cancellation and your statutory remedies

You may stop using Gulino at any time and remove it from the device. Removing the app, or deleting your Gulino Parent account, does not cancel a Google Play subscription.

How to cancel. In the Google Play app, open Payments & subscriptions → Subscriptions → Gulino → Cancel subscription. You can also go to play.google.com/store/account/subscriptions while signed in to the Google account you subscribed with, or, in Gulino, open Parent Mode → Account & Security → Gulino plan → View plan → Manage subscription, which opens the same Google Play page. After you cancel, Gulino keeps working until the end of the period you have already paid for, or until the end of the free trial, and you are not charged again.

Refunds. Refunds for purchases made through Google Play follow Google Play's refund policies, and you can ask Google Play for one. Your statutory rights as a consumer apply in full — including the right of withdrawal where it applies, and your remedies if the service is not as it should be. We do not operate a blanket "no refunds" rule and nothing here should be read as one. If you think you are owed a refund that you have not received, write to us.

16. If the service is not as it should be

If Gulino does not conform to what was agreed, you have the remedies the law gives you — which may include having it brought into conformity, a price reduction or ending the contract. Nothing in these terms limits or excludes those rights.

17. Intellectual property

The Gulino software, name, logo, artwork and the Guli, Capi, Owli and Axi characters belong to GULO GULO SRL or its licensors. Using Gulino does not transfer any of it to you. Third-party components remain the property of their own rights holders.

18. Acceptable use

Do not use Gulino unlawfully; to control a person or device where you lack the legal authority; to attempt to compromise the security or integrity of the service; or to interfere with anyone else's use of it.

19. Suspension and termination

We may suspend or end access where there are reasonable grounds — for example serious or repeated breach of these terms, or unlawful use. Where we do, we will tell you why unless the law prevents us, and your statutory rights are unaffected.

20. Liability

We are responsible for loss we cause by failing to meet our obligations, in the way and to the extent the law provides. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not permit us to limit.

Gulino depends on the phone's operating system, its manufacturer, mobile networks and third-party apps, none of which we control. We are not responsible to the extent a failure is caused by systems or services outside our control — for example a call or message that does not arrive, a location that is unavailable, or the behaviour of an app you approved.

Nothing in this section reduces the mandatory rights of a consumer.

21. Governing law

These terms are governed by Romanian law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts there. Nothing here takes that away.

22. Contact

Write to contact@gulino.app. We will respond within a reasonable time.

If you have a question or problem with Gulino, contact us at contact@gulino.app.